Now because everyone is working remotely this is actually BRICKING some machines, as now we are running into situations where the user goes into Safe Mode (even though we try Safe Mode with Networking it's not able to connect to Internet) and now they are stuck in Safe Mode loops as msconfig cannot save the setting to go back into normal mode -so they literally cannot use their machine anymore. 0 but many are on 8.1) and several of them are failing, and when the machine checks back in, there is NO antivirus installed at all - only the Agent.Īfter working with a support tech they instructed me that we have to reboot the machine in Safe Mode and then run the esetuninstaller command line tool, and remove both the Agent and the leftover BS from Endpoint Antivirus, and then reboot, and then reinstall ESET all over again. Now we are upgrading endpoints to version 9 (most are on. Two weeks ago we upgraded our PROTECT server to version 9, and then we upgraded the Agent across the endpoints. We never had this problem with upgrading from 7.x to 8.x. We are experiencing this as well when upgrading endpoints to version 9.
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